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Frequently Asked Questions
Features
Can you offer reserved seating, general admission, or a mix?
Can patrons select their own seats to reserved seating shows?
Can I hold / reserve seats?
Do I have to have a website to use Ludus?
How are tickets sold?
Can I accept donations through Ludus?
Am I able to handle refunds / exchanges?
Can I do cash and credit sales?
Setup
Is there a set up fee?
How long does it take to set up?
How many admins can I have? Are there different privilege levels?
Do I have to have a printer?
Does my box office have to have internet access?
Am I able to open ticket sales at a specific time?
Can Ludus handle a large influx of patrons?
Selling Tickets
How do patrons receive their tickets?
What if a patron loses their ticket?
How do we handle in-person sales at the door?
Can we use scanner guns?
Do we have to use scanners?
Promotions and Discounts
Can I offer season passes with Ludus?
Can I set up discounts?
Am I able to comp tickets?
Can I sell advertising to print on the tickets?
Am I able to offer pre-sale tickets?
Can students get credit for sales they help make?
Money
What are the fees for using Ludus?
When / how can I receive my proceeds?
How can I track my revenue and other data?
Privacy
Is your website secure?
Is patron information confidential?
Who can access reports & data?
Customer Support
Can I contact you with questions?
What kind of support does Ludus provide?
Features
Can you offer reserved seating, general admission, or a mix?
Yes! With Ludus you can do all three. When setting up your show, you distinguish whether you’d like to offer reserved seating (with your own custom seating chart), general admission, or both.
Can patrons select their own seats to reserved seating shows?
Absolutely! Patrons choose their ticket type and specific seats from your seating chart for reserved seating shows.
Can I hold / reserve seats?
Yes! Using the Reservations tool, you can reserve / hold / block off seats for specific people or groups without selling them right away. Here’s an article & video to show you how it works!
Do I have to have a website to use Ludus?
Nope! Each program gets its own unique URL to share as needed. An example is something like: yourprogram.ludus.com.
How are tickets sold?
There are two sides to your ticketing portal: the admin side which allows you customize your portal, manage ticket sales, and sell tickets (serving as your box office). The patron side allows patrons to go online and purchase tickets online, prior to your show. Here’s a video that shows you the different sides.
Can I accept donations through Ludus?
Absolutely! When this feature is turned on, patrons are able to make donations to your program when purchasing tickets or admins can collect donations through the Donations tab via their Ludus admin panel. Here’s an article that shows you how donations work.
Am I able to handle refunds / exchanges?
Yes! Within your Ludus admin panel, you’re able to easily refund / exchange / release any ticket or order necessary, according to your refund & exchange policy. Here are some articles that show you how refunds & exchanges work.
Can I do cash and credit sales?
Yes! Through your Ludus admin panel, admins are able to process cash, credit, or comp sales. On the patron side, they are only able to use a card, ensuring tickets are always paid for.
Setup
Is there a set up fee?
Nope! There are no setup fees, contracts, or commitments.
How long does it take to set up?
Not long at all! All you have to do is click the Start Selling Tickets button and it'll walk you through setting things up. You won't have to wait on us to do anything (of course, we're here if you need help).
How many admins can I have? Are there different privilege levels?
As many as you need! There are three different privilege levels: full admin (full privileges to all features & options), seller (can only sell tickets) and viewer (can only view ticket sales and info).
Do I have to have a printer?
Not necessarily! If you do want to print tickets, a normal printer with 8.5” x 11” sheets of paper will do. We’re also able to integrate with thermal printers. You can also choose to go entirely paperless utilizing our digital tickets and/or patron lists.
Does my box office have to have internet access?
Though Ludus is a cloud-based ticketing program, there are ways to operate your box office offline by utilizing printed patron sheets, blank tickets, and a printed version of your seating chart. Here’s an article with steps to walk you through this!
Am I able to open ticket sales at a specific time?
Absolutely! You have the ability to turn public sales on / off whenever you’re ready to open / close sales. This can be done for an entire show or individual showtimes.
Can Ludus handle a large influx of patrons?
Yes, we have a few measures in place to help with large influxes of patrons including live seating charts (if you’re doing reserved seating) and a virtual queue tool we can turn on to help with traffic flow. We also utilize a flexible web server that allows us to upgrade processing power in the click of the button if needed.
Selling Tickets
How do patrons receive their tickets?
Patrons have the ability to print their tickets at home, have them digitally sent to their email (for showing on mobile devices), or mark them for Will Call pickup. Each of these options can be turned off / on at your discretion! Here’s an article that shows you how this works.
What if a patron loses their ticket?
To retrieve a lost ticket, simply search the patrons name within your Ludus admin panel.
How do we handle in-person sales at the door?
With Ludus, there are two sides to your ticketing portal: the patron side and the admin side. The patron side is where your patrons can purchase tickets online themselves. The admin side is where you can manage ticket sales and sell tickets for in-person sales using our selling tools.
Can we use scanner guns?
Absolutely! Simply notify our team and we can turn this feature on.
Do we have to use scanners?
Nope! We offer the Ludus Access Control app for iOS or Android, allowing you to check tickets in using your phone. Or you can simply choose to check each ticket by hand without scanning. We also offer printable patron sheets.
Promotions and Discounts
Can I offer season passes with Ludus?
Yes! Through the Passes feature, you’re able to offer special packages to patrons that can be sold through your Ludus admin panel or self-purchased on the patron side. Here’s an article that walks you through the Passes feature.
Can I set up discounts?
Absolutely! Using discounts, you’re able to offer flat dollar discounts, percentage off discounts, or bulk discounts. Here are some articles that go into more detail for flat dollar, percentage off, and bulk discounts.
Am I able to comp tickets?
Yes! When processing an order through your Ludus admin panel, you’re able to comp an order when selecting a payment method. Here’s an article that shows you how this works!
Can I sell advertising to print on the tickets?
Sure! Simply send the ad(s) to our team and we’ll get them added to your tickets.
Am I able to offer pre-sale tickets?
Absolutely! By utilizing passcodes, you’re able to offer pre-sale access to patrons with the special code. Here’s an article showing you how.
Can students get credit for sales they help make?
Yes! This can be done utilizing the Student ledgers feature. Each student gets their own unique code they can handout to friends and family that can be entered during checkout. Here’s an article with more detail.
Money
What are the fees for using Ludus?
Ludus is 100% free to your program. We pass a 3.5% + $0.75 / ticket convenience fee onto patrons when they pay using a credit card. Cash, comp, and $0 tickets have no fees. (Note, it is possible to absorb the fees rather than passing them on to your patrons.) Here’s an article with more info on our fees!
When / how can I receive my proceeds?
There are 2 ways to receive your proceeds - via paper checks (sent at the end of your show) or direct deposits (sent daily, weekly or monthly). Here’s an article explaining your proceeds options.
How can I track my revenue and other data?
Through the Reports feature, you have the power to dig deep into your revenue and sales data. Here’s an article that goes into a bit more detail.
Privacy
Is your website secure?
Yes! We have a dedicated SSL certificate issued for Ludus ensuring all credit card processing is PCI compliant.
Is patron information confidential?
Of course! Through our secure database, we store basic patron information such as names and emails so you can access this info whenever. Credit card information is never stored and is forgotten as soon as it’s processed.
Who can access reports & data?
It's up to you who can have access to your reports and data. You have the ability to add / remove admin accounts under the Users management tool in your admin dashboard.
Customer Support
Can I contact you with questions?
Absolutely! Reach us through the green chat widget found on all pages within Ludus, email support [at] ludus.com, or find our phone number on the Contact Us page within your Ludus admin panel.
What kind of support does Ludus provide?
At Ludus, we pride ourselves in the quality of customer support we offer. You can find step-by-step guides, video tutorials, help articles, or quick responses through our chat widget or phone calls.