Frequently Asked Questions

Yes! With Ludus you can do all three. When setting up your event, you distinguish whether you'd like to offer reserved seating (with your own custom seating chart), general admission, or both.

Absolutely! Patrons choose their ticket type and specific seats from your seating chart for reserved seating events.

Yes! Using the Reservations tool, you can reserve / hold / block off seats for specific people or groups without selling them right away. Here’s an article & video to show you how it works!

Nope! Each program gets its own unique URL to share as needed. An example is something like: yourprogram.ludus.com.

There are two sides to your ticketing portal: the admin side which allows you customize your portal, manage ticket sales, and sell tickets (serving as your box office). The patron side allows patrons to go online and purchase tickets online, prior to your event. Here’s a video that shows you the different sides.

Absolutely! When this feature is turned on, patrons are able to make donations to your program when purchasing tickets or admins can collect donations through the Donations tab via their Ludus admin panel. Here’s an article that shows you how donations work.

Yes! Within your Ludus admin panel, you're able to easily refund / exchange / release any ticket or order necessary, according to your refund & exchange policy. Here are some articles that show you how refunds & exchanges work.

Yes! Through your Ludus admin panel, admins are able to process cash, credit, or comp sales. On the patron side, they are only able to use a card, ensuring tickets are always paid for.

Yes! Using our Add-Ons feature, you can sell additional non-ticketed items alongside tickets. We've seen programs sell posters, socks, DVDs, pies, and more. It's a great way to bring in additional income for your event!

Yes! For reserved seating events, you can create an automatic seat buffer between groups without having to permanently alter your seating chart. Ludus will smartly space out groups using socially distant seats that are marked as patrons buy tickets.

Yes! Our AnywhereSeat product allows you to sell tickets to live streams, pre-recorded videos, and other online events like a Zoom.

For live streams, we'll help you stream your event directly into AnywhereSeat. For pre-recorded videos, you simply upload your event's video to AnywhereSeat. For other online events like a Zoom event, you simply provide the meeting link and we'll automatically redirect your patrons.

If you'll be doing a hybrid event (part in-person, part virtual), you can connect your Ludus Tickets and AnywhereSeat sales so patrons have the option to choose between in-person or virtual tickets.

Yes! We have a full marketing suite including a drag-and-drop email designer, audience lists to target specific patrons, analytics, scheduling, and more. Learn more about Marketing

Nope! There are no setup fees, contracts, or commitments.

Not long at all! All you have to do is click the Start Selling Tickets button and it'll walk you through setting things up. You won't have to wait on us to do anything (of course, we're here if you need help).

As many as you need! There are three different privilege levels: full admin (full privileges to all features & options), seller (can only sell tickets) and viewer (can only view ticket sales and info).

Not necessarily! If you do want to print tickets, a normal printer with 8.5” x 11” sheets of paper will do. We’re also able to integrate with thermal printers. You can also choose to go entirely paperless utilizing our digital tickets and/or patron lists.

Though Ludus is a cloud-based ticketing program, there are ways to operate your box office offline by utilizing printed patron sheets, blank tickets, and a printed version of your seating chart. Here’s an article with steps to walk you through this!

Absolutely! You have the ability to turn public sales on / off whenever you’re ready to open / close sales. This can be done for an entire event or individual event times.

Yes, we have a few measures in place to help with large influxes of patrons including live seating charts (if you’re doing reserved seating) and a virtual queue tool we can turn on to help with traffic flow. We also utilize a flexible web server that allows us to upgrade processing power in the click of the button if needed.

Patrons have the ability to print their tickets at home, have them digitally sent to their mobile device (SMS, Apple Wallet, or email), or mark them for Will Call pickup. Each of these options can be turned off / on at your discretion! Here’s an article that shows you how this works.

To retrieve a lost ticket, simply search the patrons name within your Ludus admin panel.

With Ludus, there are two sides to your ticketing portal: the patron side and the admin side. The patron side is where your patrons can purchase tickets online themselves. The admin side is where you can manage ticket sales and sell tickets for in-person sales using our selling tools.

Absolutely! Simply notify our team and we can turn this feature on.

Nope! We offer the Ludus Access Control app for iOS or Android, allowing you to check tickets in using your phone. Or you can simply choose to check each ticket by hand without scanning. We also offer printable patron sheets.

Yes! Through the Passes feature, you’re able to offer special packages to patrons that can be sold through your Ludus admin panel or self-purchased on the patron side. Here’s an article that walks you through the Passes feature.

Absolutely! Using discounts, you’re able to offer flat dollar discounts, percentage off discounts, or bulk discounts. Here are some articles that go into more detail for flat dollar, percentage off, and bulk discounts.

Yes! When processing an order through your Ludus admin panel, you’re able to comp an order when selecting a payment method. Here’s an article that shows you how this works!

Sure! Simply send the ad(s) to our team and we’ll get them added to your tickets.

Absolutely! By utilizing passcodes, you’re able to offer pre-sale access to patrons with the special code. Here’s an article showing you how.

Yes! This can be done utilizing the Student ledgers feature. Each student gets their own unique code they can handout to friends and family that can be entered during checkout. Here’s an article with more detail.

Ludus is 100% free to your program. We pass a 5% + $0.75 / ticket convenience fee onto patrons when they pay using a credit card. Cash, comp, and $0 tickets have no fees. (Note, it is possible to absorb the fees rather than passing them on to your patrons.) Most importantly, there are no setup fees, annual costs, or hidden fees. Here’s an article with more info on our fees!

There are 2 ways to receive your proceeds - via paper checks (sent at the end of your event) or direct deposits (sent daily, weekly or monthly). There are no holds or delays on receiving your funds. Here’s an article explaining your proceeds options.

Through the Reports feature, you have the power to dig deep into your revenue and sales data. Here’s an article that goes into a bit more detail.

Yes! For web security, all Ludus ticketing portals are SSL secured. For payment security, Ludus has been audited by a PCI-certified auditor and is certified to be PCI compliant. We also utilize a Level 1 PCI certified payment processor to ensure the utmost security for cardholder data.

Of course! Through our secure database, we store basic patron information such as names and emails so you can access this info whenever. Credit card information is never stored and is forgotten as soon as it’s processed.

It's up to you who can have access to your reports and data. You have the ability to add / remove admin accounts under the Users management tool in your admin dashboard.

Absolutely! Reach us through the green chat widget found on all pages within Ludus, email support [at] ludus.com, or find our phone number on the Contact Us page within your Ludus admin panel.

At Ludus, we pride ourselves in the quality of customer support we offer. You can find step-by-step guides, video tutorials, help articles, or quick responses through our chat widget or phone calls.

No! All customer support is complimentary, offered as yet another great benefit to using Ludus. We'll help you get the most out of Ludus and will never charge you for help. Whether it's via chat, email, or a phone call, we'll be here for you.

We work with many types of organizations and groups of all sizes including K-12 (theatre, choir, band, orchestra, dance), colleges, universities, community theatres, ballet companies, music venues, non-profits, and entire performing arts centers. We don't limit who can use Ludus, so we welcome all organizations and groups.